Terms & Conditions

Items for sale at wisp.net.au are limited in stock. In the event an advertised item is out of stock at the time of purchase we reserve the right to cancel the sale and a full refund (including bank charges) will be issued. No rain check will be issued or honored. In the event of paying for a product which is not confirmed (by our system by order id and email) we will refund the money back to the account it came from. We reserve right to cancel any order that cannot be fulfilled. 

Please note that pricing and stock availability are subject to change without notice.

Returns due to wrong choice will be charged a 20% restocking fee (excl. shipping costs) upon accepting the return (there can't be any sort of damage, dints, scratches, etc on the returning item. This applies only for the period of two weeks after the purchase was made).

Shipping and Payment

All overseas orders must be paid via EFT or Paypal. Overseas shipping charges will be added once the destination is known. Note: System is not calculating the overseas shipping costs automatically therefor the delivery charges will be sent to you once the order is made. We are using Australia Post Air Mail to ship overseas.

For all domestic shipments there are option of couriers to choose or Australia Post (registered and Express Post). All Sydney orders made by 9:30am can be delivered via courier on the same day.

All prices on wisp.net.au website are in AUD.

Warranty and RMA

All items are covered with a 12 month warranty unless stated otherwise.

In case of a device failure please download and fill out the RMA form. It can be faxed or emailed to us. Once the RMA number is issued, please make sure it is on the outside of the box. Packages have to be securely packed as we are not responsible for any damage during transportation. The cost of returning the goods to us is the client's responsibility. We are responsible for delivering them back.

Ubiquiti RMA: 

Please click here to proceed with the RMA

WISPs RMA url 

Please be advised that for all RMA requests that are found not being faulty there is a service charge of $40+GST and the shipping costs are responibility of the customer. 

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