Product Policies

Items for sale at wisp.net.au are limited in stock, and pricing and stock availability are subject to change without notice. All prices on wisp.net.au are in AUD.

We reserve the right to cancel any order that cannot be fulfilled. In the event an advertised item is out of stock at the time of purchase, we reserve the right to cancel the sale and issue a full refund including bank charges. No rain check will be issued or honoured. In the event of paying for a product which is not confirmed (by our system by order ID and email), we will refund the money back to the account it came from.

Returns due to wrong choice are allowed for a period of two weeks after the purchase was made and will be charged a 20% restocking fee (excluding shipping costs) upon acceptance of the returned product(s). For a return of this  nature to be accepted, product(s) cannot have ANY damages, dents or scratches.

Shipping Policies

Orders placed by 15:30AEST are dispatched that day if all products are in stock. Backorders are dispatched as soon as stock arrives, and customers will be notified of backorder status updates.

All domestic shipments have the option of courier service or ExpressPost via Australia Post. As we are based in Sydney, Sydney orders placed with courier shipment by 09:30AEST may be delivered the same day.

All overseas orders must be paid via EFT or Paypal. Overseas shipping charges will be added once the destination is known. Our webshop does not calculate overseas shipping costs automatically, so delivery charges will be calculated and sent to you for payment once the order is made. We use Australia Post Air Mail to ship overseas.

Warranty & RMA

Items for sale at wisp.net.au are covered with a 12-month warranty unless stated otherwise.

In case of device failure, please download and fill out our RMA form, then fax or email it to us. Once the RMA number is issued, please make sure it is on the outside of the package being sent to us. Packages must be securely packed, as we are not responsible for damage during transportation. The cost of returning the goods to us is the client's responsibility. We are responsible for delivering them back.

To initiate RMA for a product from Ubiquiti Networks, please first proceed to this form.

For all RMA requests that are found not to be faulty, the customer will be responsible for a service charge of $40+ GST and shipping costs.

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